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Negotiation and Conflict Resolution
Introduction
Introduction and Learning Outcomes (2:05)
Understanding Negotiation
Learning Outcomes
Important aspects of Negotiation (5:57)
Chapter Quiz
3 Phases of Negotiation
Learning Outcomes
1st Phase - Prepare: 2nd Phase - Actual negotiation:3rd Phase - Follow through (6:54)
Chapter Quiz
Golden Rules of Negotiation
Learning Outcomes
1. Minding your Mindset (3:16)
2. Seperate people and issues (1:58)
3. Know Yourself (1:10)
4. Focus on interests not position (1:20)
5. Sidesteps the tricks (1:43)
6. Avoid the traps (1:03)
7. Check for biases (1:20)
8. Go to Balcony (1:04)
Chapter Quiz
Conflict Management Styles
Learning Outcomes
Nature of Conflicts and Conflict Management Styles: 1) Competence (4:28)
2) Accomodating (2:06)
3) Compromising Styles (0:44)
4) Avoiding Styles (1:06)
5) Collaborative Styles (1:26)
Chapter Quiz
Conclusion
Course Summary (1:10)
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Final Certification Exam
Final Exam
Chapter Quiz
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